FAQ + POLICIES
We want to create the best experience for you, the guest, as well as the artist collective.
Please see artists individual websites for policies, service, price lists + booking requirements.
If appointments aren't available during your desired date and time, you can request to be added to your artists cancellation list. In the event of a cancellation, we contact guests in order; first come first served.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards and cash. We apologize for the inconvenience but we do not accept checks.
CAN I BRING MY CHILDREN | PET TO APPTs?
Generally well behaved children and service pets are welcome. As a courtesy to other guests and in our efforts to offer a professional and relaxed experience, we ask that you are aware that it is your responsibility | liability to watch your children | pet, at all times.
CAN I RETURN MY PURCHASE?
In the event you are unhappy with a purchase, you have 7 days from the purchase date to return or exchange your purchase. *Haircare tools or accessories such as brushes or clips will not be returned.
WHAT IF IM UNHAPPY WITH MY SERVICE?
Gratuity is not included in your artists service price. If you are happy with your service, feel free to leave a little extra! *15-20% tip is customary.
As a courtesy to guests, we confirm your appointment three days before your appointment. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and any related fees.
Artists are on a very tight schedule and most likely have another appointment right after yours. If you are going to be running late please text ahead of time and let us know. Failure to arrive in a timely fashion (within 15 minutes of your appointment time) without notice or at all will be subject to a charge equal to 100% of the services booked. We believe in the value of your time as well and make a conscious effort to avoid long waiting periods. If time is critical to your schedule on a particular day, please make us aware before your appointment.
CHANGES | RESCHEDULING | CANCELING | MISSED APPOINTMENTS
Please respect your artist and their time by showing up to the appointment you scheduled. Please understand that you have held time on their schedule, resulting in closing their business for the allotted time frame. Also preventing other patrons from booking and can result in a loss of their business all together, if they haven’t been able to get in. This means a loss for patrons, the business and the artist if you do not show up or abide by their policies.
We understand that things come up last minute, as well as emergencies and sickness! We do sympathize with these unforeseen challenges. Unfortunately, without sufficient notice we can not fill your spot; closing our business for the allotted time that you reserved. The policies in place are of course not personal just necessary.