FAQ & POLICIES

We want to create the best experience for you, the guest, as well as the salon family. Please make yourself aware of our policies and the answers to frequently asked questions. 

 

 

DO YOU TAKE WALK -INS?

We welcome walk ins, however due to the availability there may be a waiting period or a need to schedule an actual appointment.

 

APPOINTMENT AVAILABILITY

If appointments aren't available during your desired date and time, you can request to be added to our cancellation list. In the event of a cancellation, we contact guests in order; first come first served.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?  

We accept all major credit cards and cash. We apologize for the inconvenience but we do not accept checks. 

 

CAN I BRING MY CHILDREN or PETS? 

Well behaved children and service pets welcome. As a courtesy to other salon guests and in our efforts to offer a professional and relaxed experience, we ask that you are aware that it is your responsibility | liability to watch your children | pets always, while in the salon. 

 

WHAT IS A TONER | GLOSS?

First and foremost a toner | gloss is COLOR.  They can neutralize, intensify or refresh color. They are also used to break the base, blend out grey, restore shine, lock in color and with lightening services, have the added benefit of closing the cuticle back down. 

*They are required with all lightening services 

 

CAN I RETURN MY PRODUCTS? 

In the event you are unhappy with your purchase, you have two weeks from the purchase date to return or exchange your purchase. 

*Haircare tools or accessories such as brushes or clips will not be returned. 

WHAT IF IM UNHAPPY? 

In the event you are unhappy with your service, it is our policy that you have 7 days from your service date to notify the salon and book a redo service with your original designer. In consideration of the consultation with your designer,  there may be a $20+ product charge on color | chemical services.

 

GRATUITY

Gratuity is not included in the service price. If you are happy with your service,  feel free to leave a little extra! *15-20% tip is customary.

 

CONFIRMATION TEXT 

As a courtesy to our guests, we confirm your appointment three days before your appointment. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and any related fees.

 

LATE ARRIVALS 

Many of our designers are on a very tight schedule and most likely have another appointment right after yours. If you are going to be running late please call ahead of time and let us know. If you are more than 15min late, your appointment may need to be rescheduled or part of the service forgone. We believe in the value of your time as well and make a conscience effort to avoid long waiting periods in the salon. If time is critical to your schedule on a particular day, please make us aware before the start of your appointment. 

 

CHANGES | RESCHEDULING | CANCELING 

We require 48hr+ notice on any changes to appointments, including rescheduling or canceling. This is for any reason, or there is a fee of 50% of the services booked. No call, no shows will be charged 100% of the services booked. Please understand that when you do not give proper notice, you have held time on the designers books, resulting in closing their business for the allotted time frame. Also preventing other patrons from booking and can result in a loss of their business all together, if they haven’t been able to get in. This means a loss for patrons, the business and the designer.

*Three times not within our policy time frame, will result in no longer being able to schedule future appointments.

 

MISSED APPOINTMENTS 

Please respect your designer and their time by showing up to the appointment you scheduled. No call, no shows will be charged 100% of the services booked. Please understand that you have held time on the designers books, resulting in closing their business for the allotted time frame. Also preventing other patrons from booking and can result in a loss of their business all together, if they haven’t been able to get in. This means a loss for patrons, the business and the designer.

*Three times will result in no longer being able to schedule future appointments.